Store Policy (All Sales Are Final)
STORE POLICY
Thank you for shopping with ICE BOX WATCHES. We appreciate your business and want to ensure you have a clear understanding of our sales terms. Please read this policy carefully before making a purchase.
By placing an order with ICE BOX WATCHES, you confirm that you have read, understood, and agreed to this Store Policy, including our All Sales Final and No Returns or Exchanges terms.
ALL SALES ARE FINAL
All sales made through ICE BOX WATCHES are final. Once an order has been placed and payment has been successfully processed, the order cannot be cancelled, modified, or refunded.
Orders begin processing immediately after payment is received. For this reason, orders cannot be cancelled, changed, or modified once submitted.
NO RETURNS OR EXCHANGES
We do not accept returns or exchanges for any reason, including but not limited to:
• Change of mind
• Incorrect size selection
• Dislike of colour, style, or fit
Customers are responsible for reviewing all product specifications, sizing information, images, and descriptions before completing checkout.
We strongly recommend reviewing all product details carefully before finalizing your purchase. If you have any questions regarding a product, please contact our support team before placing your order.
RETURN OR REFUND POLICY EXCEPTIONS (DAMAGED, DEFECTIVE, OR INCORRECT ITEMS)
We take pride in the quality of our products; however, if an item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.
To report an issue:
- Email us at iceboxwatches1@gmail.com within 3 days of delivery.
- Include your Order Number in the subject line.
- Attach clear photo or video evidence showing the damage, defect, or incorrect item received.
Approved claims for damaged, defective, or incorrect items may be resolved through a replacement, store credit, or refund at the discretion of ICE BOX WATCHES.
Claims submitted after the 3-day reporting window may not be eligible for review.
SHIPPING & DELIVERY
ICE BOX WATCHES is not responsible for packages that are lost, stolen, or delayed after they have been handed over to the shipping carrier.
Please ensure your shipping address is entered correctly at checkout. We are unable to redirect, recover, or refund orders shipped to an incorrect address provided by the customer.
Any delivery issues must be reported directly to the shipping carrier once tracking confirms delivery.
CONTACT US
If you have any questions or need assistance before making a purchase, please contact our customer support team:
Email: iceboxwatches1@gmail.com
